REFUND AND RETURNS POLICY

Thank you for choosing visuzioinc.com. We hope every customer is satisfied with the products they receive. If you have any questions about your order, please contact us according to the following refund policy, and we will do our best to assist you.

1. Return Period

Customers can submit a return request within 30 days of receiving the goods.

Return requests submitted after 30 days may not be approved.

2. Return Requirements

To ensure smooth return processing, the goods must meet the following conditions:

The goods must be returned in resalable condition;
The goods should be intact, unused, unwashed, and undamaged;
The goods must include the original packaging, accessories, and relevant product information; Special items such as wedding dresses and formal wear may not be eligible for return if they have been altered, customized, or show signs of use.

Please contact our customer service team before sending the goods back. Packages sent back without confirmation may not be processed promptly.

3. Refund Process

After receiving and inspecting the returned goods, we will process the refund if they meet the refund conditions.

Refund Processing Time: Refunds will be processed within approximately 3 business days after receiving and confirming the returned item.

Refunds will be returned to the original payment method; actual arrival time may vary depending on the processing time of the bank or payment institution.

4. Return Address

Please send all returns to the following address:

Visuzio Inc
2914 BELT LINE RD APT 416
GARLAND, TX 75044-7021
United States

Please do not send items directly to the above address. Please contact us via customer service email before returning any items to obtain proper return instructions.

5. Exchange Policy

Currently, we do not offer direct exchanges. If you require an exchange, we recommend that you follow the return process to apply for a refund and then reorder the desired item.

6. Contact Us

If you have any questions regarding refunds, returns, or order issues, please contact us:

Company Name: Visuzio Inc
Customer Service Email: customersupport@visuzioinc.com

We appreciate your understanding and support and will continue to strive to provide you with a better shopping experience.